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You have a valid product quality claim? Quality is Lucy & Leo's highest priority and we take great pride in our reputation for quality and excellent value. It is important to us that you are completely satisfied with your purchase. All defective products (such as damaged package, missing or broken elements) falling under the company’s two months warranty policy can be returned with proof of purchase and date clearly marked from retailer’s register (may not be written in).
To get a replacement just email these info to us:
1. Proof & place of purchase.
2. Detailed photos of the defect.
3. Shipping address, contact name & phone number.
- We send orders within two working days after payment.
- You can receive your order by any transport company of your choice.
- Most popular transport company we use is DSV.ee, they offer fine prices for all countries in EU & provide transparent tracking system.
Keep in mind that prices are different for each order (depening on the delivery country, city, volume and weight of the order), so feel free to contact us and we will provide your shipping calculations.
If you are interested in becoming a distributor or dealer of Lucy & Leo products, do not hesitate to contact us by email, we’re always happy to new partners.